Terms and Conditions

The seller

The website pizzaiolomaison.fr and the Pizzaïolo Maison brand are operated by ZAKALY THE NEW WAY LTD.

Brand	Pizzaïolo Maison (website pizzaiolomaison.fr)
Company	ZAKALY THE NEW WAY LTD
Legal form	Private limited company
Company number	16562627 (Companies House, United Kingdom)
Address	71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
Activity	Online retail of pizza ovens
Customer service	bonjour@pizzaiolomaison.fr, reply by email in under 1 hour, Monday to Saturday, 8 am to 6 pm (Paris time)

In these terms, “we” means ZAKALY THE NEW WAY LTD, which sells under the Pizzaïolo Maison brand, and “you” means the person placing an order on pizzaiolomaison.fr.

These terms

These terms and conditions of sale apply to every order placed on pizzaiolomaison.fr. They are available at the bottom of every page of the website. By placing an order, you accept them.

Our products

We sell pizza ovens from several brands, including Kenwood. The features of each oven are described on its page, with its photos.

Prices

Prices are shown in euros, including VAT. During our early Black Friday offer (“Black Friday avant l’heure”), prices are reduced while stocks last.

Delivery in 48 hours by DHL Express is free. The total of your order, including delivery, is shown before payment: nothing is added afterwards.

Orders

You choose your oven and your offer. Then, on the checkout page, you enter your email address, your delivery address in mainland France and your phone number. You check the summary (items, prices, delivery, total) before paying.

Your order is confirmed as soon as your payment is accepted: you then receive a confirmation email with its summary.

Payment

You pay in full when you place your order, by bank card (CB, Visa, Mastercard), Apple Pay or Google Pay. Payment is secure and processed by our payment provider: we never see or store your card numbers.

Delivery

We deliver to mainland France only, excluding Sundays and public holidays. Delivery is free, in 48 hours, by DHL Express.

Orders placed before 5 pm, Monday to Saturday, are shipped the same day from Lyon, France. The expected delivery date is shown before you order. Your phone number lets the carrier contact you. More details: Shipping Policy.

Returns and refunds

You have 90 days after delivery to try your oven at home. If you are not happy with it, write to us at bonjour@pizzaiolomaison.fr: the return is free and you get a full refund (satisfied or your money back). The refund is made to the payment method used for the order. More details: Refund Policy.

Warranty

Every oven comes with a 5-year warranty, with no conditions. A part damaged or missing on delivery is sent to you, no questions asked. To use the warranty, write to us at bonjour@pizzaiolomaison.fr, with a photo if you can.

Customer service

Enzo and our French customer service team, based in Lyon, reply by email in under 1 hour, Monday to Saturday, 8 am to 6 pm (Paris time), at bonjour@pizzaiolomaison.fr, or through the form on our Contact page.

Your information

What we do with the information you give us: Privacy Policy.

Last updated: 19 October 2026.